BuildFlow AI — AI Automation Solutions for UK Construction Companies. By subscribing to, accessing, or using our Services, you agree to be bound by these Terms and Conditions.
"Agreement" means these Terms and Conditions together with any Order Form, Service Schedule, and Privacy Policy. "Business Day" means Monday to Friday excluding public holidays in England and Wales. "Client", "you", "your" means the person, firm, or company purchasing the Services. "Data Protection Laws" means UK GDPR, Data Protection Act 2018, and all applicable data protection legislation. "Effective Date" means the date you accept these terms or begin using the Services. "Force Majeure Event" means any event beyond reasonable control including acts of God, war, terrorism, pandemic, government restrictions, or AI model provider outages. "Platform" means BuildFlow AI's software, systems, and infrastructure. "Provider", "we", "us", "our" means BuildFlow AI (sole proprietorship operating in England). "Services" means the AI automation services described in Clause 3. "Subscription Fee" means the recurring fees payable for the Services.
2.1 These Terms constitute the entire agreement between you and BuildFlow AI and govern your use of our Services.
2.2 Quotations are valid for 30 days unless otherwise stated. A binding contract is formed when we accept your order via email confirmation or by providing access to the Services.
2.3 These Terms apply to the exclusion of any other terms you seek to impose or incorporate.
2.4 We reserve the right to modify these Terms at any time by providing 30 days' written notice. Continued use after such notice constitutes acceptance of the modified Terms.
2.5 No variation of these Terms shall be valid unless confirmed in writing by an authorised representative of BuildFlow AI.
We provide AI-powered automation solutions specifically designed for UK construction companies, which may include: 24/7 intelligent enquiry management and response systems; automated lead qualification and routing; appointment scheduling and calendar integration; quote delivery and follow-up automation; client communication workflows; administrative task automation; and white-glove implementation and ongoing support.
The specific features available depend on your selected subscription tier. Your Order Form specifies which Services are included. We reserve the right to modify, update, suspend, or discontinue any aspect of the Services at any time for operational, technical, legal, or commercial reasons.
YOU ACKNOWLEDGE AND AGREE THAT the Services utilise artificial intelligence and machine learning technologies which are probabilistic and not deterministic. AI-generated responses may occasionally be inaccurate, incomplete, or contain errors. We do not guarantee that AI responses will be error-free or legally compliant. You remain solely responsible for reviewing and approving all communications sent on your behalf.
No Professional Advice. The Services do not constitute legal, financial, health and safety, or engineering advice. Consult qualified professionals for all such matters. We are not responsible for any decisions you make based on AI-generated content.
No Guarantee of Results. Estimates of potential time savings, revenue recovery, and ROI in our marketing materials are illustrative examples only — not guarantees. Actual results vary significantly based on your business, market conditions, and factors beyond our control.
Construction Industry Compliance. You remain solely responsible for ensuring your business complies with all applicable laws including CDM Regulations 2015, CIS requirements, Health and Safety at Work Act 1974, and all relevant industry standards. Our automated reminders are aids only and do not replace professional compliance obligations.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, ANTICIPATED SAVINGS, CONTRACTS, GOODWILL, OR ANY INDIRECT, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE LOSSES OR DAMAGES, WHETHER ARISING FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, EVEN IF FORESEEABLE.
Our total aggregate liability shall not exceed the total Subscription Fees paid by you in the 12 months immediately preceding the event giving rise to the claim. For claims within the first 12 months, liability is capped at the total fees paid to date or £5,000, whichever is lower.
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability which cannot be excluded or limited by English law.
You are responsible for maintaining the confidentiality of your login credentials and all activities that occur under your account. You must provide accurate, current, and complete information when registering.
You acknowledge that AI-generated content requires human oversight. You agree to implement appropriate review processes for AI-generated communications before sending them to clients.
You agree NOT to: use the Services for any unlawful purpose; attempt unauthorised access to our systems; introduce malicious code; reverse engineer any part of the Platform; send spam or unsolicited communications; resell the Services without prior written consent; or use the Services to process data relating to children under 13.
You are solely responsible for ensuring your use complies with all applicable laws including UK GDPR, DPA 2018, CDM Regulations, Health and Safety at Work Act, Consumer Rights Act 2015, and PECR.
You agree to pay the Subscription Fees specified in your Order Form. Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. You authorise us to charge your payment method automatically for each renewal period.
We may change Subscription Fees upon 30 days' written notice. Fee increases take effect upon your next renewal. All fees are exclusive of VAT.
If payment is not received when due, we reserve the right to suspend access and charge interest at 4% above the Bank of England base rate per annum.
Subscription Fees are non-refundable except as required by law. No refunds or credits are issued for partial months, unused features, or mid-period cancellations.
All Intellectual Property Rights in the Platform, Services, software, algorithms, models, documentation, and branding remain our exclusive property. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services during the Subscription Term solely for your internal business purposes.
You retain all Intellectual Property Rights in the data and content you provide. By using the Services, you grant us a non-exclusive, royalty-free licence to use your data solely to provide the Services and improve our AI models. We may aggregate and anonymise your data for analytics and service improvement.
For the purposes of Data Protection Laws, you are the Data Controller and we are the Data Processor with respect to any personal data of your clients or employees that you process through the Services. Each party shall comply with its respective obligations under Data Protection Laws.
We shall: process personal data only on your documented instructions; implement appropriate technical and organisational security measures; assist you in responding to data subject requests; notify you without undue delay of any personal data breach; and delete or return your data within 90 days of termination.
You warrant that you have the legal basis to collect and process all personal data you provide to us and have provided all necessary privacy notices to data subjects. Please also refer to our Privacy Policy.
You may cancel your subscription at any time by written notice. Cancellation takes effect at the end of your current billing period and you retain access until that date.
We may terminate for any reason with 30 days' written notice and will provide a pro-rata refund for unused prepaid fees. We may suspend or terminate immediately without notice if you violate Acceptable Use provisions, your account poses a security risk, or your payment method repeatedly fails.
Consumer Cooling-Off Period: If you are a consumer, you have the right to cancel within 14 days of subscription commencement without providing a reason.
Upon termination, your access ceases and all outstanding fees become immediately due. We will delete or return your data within 90 days unless you request export first.
You agree to indemnify, defend, and hold harmless BuildFlow AI from and against any claims, liabilities, damages, losses, costs, and expenses arising from: your breach of these Terms; your Data or content; your use or misuse of the Services; claims by your clients arising from your use; your failure to comply with applicable laws; or any negligence or willful misconduct by you or your personnel.
Each party agrees to maintain in confidence all Confidential Information received from the other party and to use such information only for purposes of performing this Agreement. Confidentiality obligations survive termination for 3 years, except for trade secrets which remain confidential indefinitely.
Neither party shall be liable for any failure or delay in performing its obligations to the extent caused by a Force Majeure Event. The affected party shall promptly notify the other party and use reasonable efforts to mitigate the effects. If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate upon written notice without liability.
Before initiating formal proceedings, the parties agree to attempt good faith negotiations. If negotiations fail within 30 days, the parties agree to attempt mediation under the CEDR Model Mediation Procedure before commencing litigation. During dispute resolution, both parties shall continue performing their obligations to the extent possible.
This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements. If any provision is held invalid or unenforceable, the remaining provisions shall remain in full force. You may not assign this Agreement without our prior written consent. This Agreement does not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999. The parties are independent contractors — this Agreement does not create a partnership, joint venture, agency, or employment relationship.
This Agreement shall be governed by and construed in accordance with the laws of England and Wales. For business clients, the courts of England and Wales shall have exclusive jurisdiction. For consumer clients, proceedings may be brought in either English courts or the courts of your country of residence. Nothing in this Agreement affects your statutory rights under the Consumer Rights Act 2015.
Contact us regarding these Terms:
BuildFlow AI, 2 Sutton Road, Witchford
archie@buildflowai.org.uk | 07305 563 657
Effective Date: 09/12/2025 | Last Updated: December 2025