
TERMS AND CONDITIONS
BuildFlow AI - AI Automation Solutions for UK Construction Companies
Last Updated: December 2025
Governing Law: England and Wales
1. DEFINITIONS AND INTERPRETATION
1.1 Definitions
In these Terms and Conditions, unless the context otherwise requires:
-
"Agreement" means these Terms and Conditions together with any Order Form, Service Schedule, and Privacy Policy
-
"Business Day" means Monday to Friday excluding public holidays in England and Wales
-
"Client", "you", "your" means the person, firm, or company purchasing the Services
-
"Confidential Information" means all non-public information disclosed by either party
-
"Data Protection Laws" means UK GDPR, Data Protection Act 2018, and all applicable data protection legislation
-
"Effective Date" means the date you accept these terms or begin using the Services
-
"Force Majeure Event" means any event beyond reasonable control including acts of God, war, terrorism, pandemic, government restrictions, failure of telecommunications networks, or AI model provider outages
-
"Intellectual Property Rights" means patents, rights to inventions, copyright, trademarks, business names, design rights, database rights, and all similar proprietary rights
-
"Order Form" means the subscription plan details agreed between the parties
-
"Platform" means BuildFlow AI's software, systems, and infrastructure
-
"Provider", "we", "us", "our" means BuildFlow AI (sole proprietorship operating in England)
-
"Services" means the AI automation services described in Clause 3
-
"Subscription Fee" means the recurring fees payable for the Services
-
"Subscription Term" means the initial term and any renewal periods
1.2 Interpretation
References to clauses and schedules are to clauses of and schedules to these Terms. Headings are for convenience only and do not affect interpretation.
2. BASIS OF CONTRACT
2.1 These Terms and Conditions constitute the entire agreement between you and BuildFlow AI and govern your use of our Services. By subscribing to, accessing, or using our Services, you agree to be bound by these Terms.
2.2 Any quotations provided are valid for 30 days unless otherwise stated and do not constitute an offer. A binding contract is formed when we accept your order via email confirmation or by providing access to the Services.
2.3 These Terms apply to the exclusion of any other terms that you seek to impose or incorporate, including any terms or conditions contained in your purchase order or other documentation.
2.4 We reserve the right to modify these Terms at any time by providing 30 days' written notice. Continued use of the Services after such notice constitutes acceptance of the modified Terms.
2.5 No variation of these Terms shall be valid unless confirmed in writing and signed by an authorized representative of BuildFlow AI.
3. SERVICES DESCRIPTION
3.1 Services Provided
We provide AI-powered automation solutions specifically designed for UK construction companies, which may include:
-
24/7 intelligent enquiry management and response systems
-
Automated lead qualification and routing
-
Appointment scheduling and calendar integration
-
Quote delivery and follow-up automation
-
Client communication workflows and notifications
-
UK compliance documentation triggers and reminders
-
Administrative task automation
-
Construction-specific AI intelligence and terminology processing
-
White-glove implementation and ongoing support
3.2 Service Scope Limitations
The specific features and capabilities available to you depend on your selected subscription tier. Not all features listed in Section 3.1 are available in all subscription plans. Your Order Form specifies which Services are included in your subscription.
3.3 Beta and Experimental Features
We may offer beta, pilot, or experimental features which are clearly marked as such. These features are provided "as is" without warranties and may be modified or discontinued at any time without notice.
3.4 Service Modifications
We reserve the right to modify, update, suspend, or discontinue any aspect of the Services at any time for operational, technical, legal, or commercial reasons. We will provide reasonable notice of material changes where practicable.
4. DISCLAIMERS AND SERVICE LIMITATIONS
4.1 AI Technology Limitations
YOU ACKNOWLEDGE AND AGREE THAT:
(a) The Services utilize artificial intelligence and machine learning technologies which, by their nature, are probabilistic and not deterministic. AI-generated responses may occasionally be inaccurate, incomplete, inappropriate, or contain errors.
(b) We do not guarantee that AI responses will be error-free, legally compliant, or appropriate in all circumstances. You remain solely responsible for reviewing and approving all communications sent on your behalf.
(c) AI models may produce unexpected outputs, and we cannot guarantee specific results, outcomes, or performance metrics.
(d) The Services are dependent on third-party AI model providers whose availability, performance, and capabilities are beyond our control.
4.2 No Professional Advice
The Services do not constitute and should not be relied upon as:
-
Legal advice or compliance guidance
-
Financial, accounting, or tax advice
-
Health and safety professional services
-
Engineering or architectural services
-
Regulatory or licensing advice
You should consult qualified professionals for all such matters. We are not responsible for any decisions you make based on AI-generated content.
4.3 No Guarantee of Results
(a) While we provide estimates of potential time savings, revenue recovery, and ROI in our marketing materials, these are illustrative examples only and not guarantees. Actual results vary significantly based on your business, market conditions, implementation quality, and numerous other factors beyond our control.
(b) We make no representations or warranties regarding:
-
Lead conversion rates or quality
-
Revenue increases or recovery
-
Time savings or efficiency gains
-
Client satisfaction improvements
-
Reduction in administrative costs
-
Response time improvements
-
No-show reduction percentages
-
Any specific business outcomes or metrics
(c) Past performance and case studies are not indicative of future results. Your results may be materially better or worse than examples provided.
4.4 Construction Industry Compliance
(a) While our Services include features designed to support UK construction regulations (CDM, CIS, GDPR, Gas Safe, NICEIC, Building Control), YOU remain solely responsible for ensuring your business complies with all applicable laws, regulations, licensing requirements, and industry standards.
(b) The automated reminders and triggers provided by our Services are aids only and do not replace your obligation to maintain proper compliance systems and professional oversight.
(c) We are not responsible for any regulatory violations, fines, penalties, or legal consequences arising from your failure to comply with applicable laws and regulations.
4.5 Data Accuracy and Third-Party Information
(a) You are responsible for the accuracy and legality of all data you provide to the Platform. We do not verify the accuracy of information you input or data from third-party integrations.
(b) We are not responsible for errors or omissions in third-party data sources, including calendar systems, CRM platforms, verification databases, or public records.
4.6 Integration and Compatibility
(a) The Services integrate with various third-party platforms (Google Calendar, Outlook, CRM systems, etc.). We do not guarantee continuous compatibility with third-party services, and functionality may be affected by changes made by third-party providers.
(b) We are not responsible for interruptions, data loss, or functionality issues caused by third-party services, APIs, or integrations.
4.7 System Availability
(a) While we strive for high availability, we do not guarantee uninterrupted or error-free access to the Services. The Platform may experience downtime for maintenance, updates, or due to circumstances beyond our control.
(b) We aim for 99% uptime measured monthly, excluding scheduled maintenance and Force Majeure Events. This is a target, not a guarantee.
5. LIMITATION OF LIABILITY
5.1 Exclusion of Consequential Losses
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE TO YOU FOR ANY:
-
Loss of profits, revenue, business, or anticipated savings
-
Loss of contracts or business opportunity
-
Loss of use or corruption of software, data, or information
-
Loss of or damage to goodwill or reputation
-
Indirect, consequential, special, exemplary, or punitive losses or damages
WHETHER ARISING FROM CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, EVEN IF FORESEEABLE OR IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES.
5.2 Financial Cap on Liability
(a) Subject to Clause 5.4, our total aggregate liability to you arising out of or in connection with this Agreement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the total Subscription Fees paid by you in the 12 months immediately preceding the event giving rise to the claim.
(b) For claims arising within the first 12 months of your subscription, liability is capped at the total fees paid to date or £5,000, whichever is lower.
5.3 Losses Caused by Your Actions
We shall have no liability for any losses arising from:
-
Your failure to follow our instructions, documentation, or reasonable recommendations
-
Your unauthorized modifications to the Platform or Services
-
Your use of the Services in combination with incompatible third-party services
-
Your failure to implement adequate backup and security measures
-
Inaccurate or incomplete data provided by you
-
Your misuse of the Services or use outside the scope of the intended purpose
-
Your violation of these Terms or applicable laws
5.4 Exceptions to Limitations
Nothing in these Terms shall exclude or limit our liability for:
-
Death or personal injury caused by our negligence
-
Fraud or fraudulent misrepresentation
-
Breach of the terms implied by Section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession)
-
Any other liability which cannot be excluded or limited by English law
5.5 Allocation of Risk
You acknowledge that the limitations and exclusions in this Clause 5 reflect a reasonable allocation of risk between the parties and that we would not enter into this Agreement without these limitations on our liability. The Subscription Fees reflect this allocation of risk.
5.6 Multiple Claims
Multiple claims arising from related or unrelated facts, circumstances, or causes shall not increase the maximum aggregate liability cap set out in Clause 5.2.
6. YOUR OBLIGATIONS AND ACCEPTABLE USE
6.1 Account Security
You are responsible for:
-
Maintaining the confidentiality of your login credentials
-
All activities that occur under your account
-
Ensuring that only authorized personnel access your account
-
Notifying us immediately of any unauthorized access or security breach
6.2 Accurate Information
You must provide accurate, current, and complete information when registering and using the Services. You agree to promptly update any information that changes.
6.3 Supervision and Review
(a) You acknowledge that AI-generated content requires human oversight. You agree to implement appropriate review and approval processes for AI-generated communications before they are sent to your clients or third parties.
(b) You are solely responsible for reviewing, editing, and approving all quotes, communications, and other content generated by the Services before they are used in a commercial or legal context.
6.4 Prohibited Uses
You agree NOT to:
-
Use the Services for any unlawful purpose or in violation of any applicable laws or regulations
-
Attempt to gain unauthorized access to our systems or other users' accounts
-
Introduce viruses, malware, or other malicious code
-
Reverse engineer, decompile, or disassemble any part of the Platform
-
Scrape, mine, or extract data using automated means beyond the intended functionality
-
Remove or obscure any proprietary notices or labels
-
Use the Services to send spam, unsolicited communications, or fraudulent messages
-
Impersonate any person or entity or falsely claim affiliation with any organization
-
Interfere with or disrupt the integrity or performance of the Services
-
Use the Services in any manner that could damage our reputation
-
Resell or sublicense the Services without our prior written consent
-
Use the Services to process data relating to children under 13
-
Violate the UK Bribery Act 2010, Modern Slavery Act 2015, or other applicable UK legislation
6.5 Compliance with Laws
You are solely responsible for ensuring your use of the Services complies with all applicable laws, including but not limited to:
-
Data Protection Laws (UK GDPR, DPA 2018)
-
Construction (Design and Management) Regulations 2015
-
Construction Industry Scheme (CIS) requirements
-
Health and Safety at Work etc. Act 1974
-
Consumer Rights Act 2015
-
Electronic Commerce Regulations 2002
-
Privacy and Electronic Communications Regulations 2003
-
Anti-spam and marketing regulations
-
Financial promotion regulations
-
Industry-specific licensing and registration requirements
6.6 Monitoring and Enforcement
We reserve the right to monitor your use of the Services and investigate any suspected violations. We may suspend or terminate your access immediately if we reasonably believe you have violated these Terms.
7. SUBSCRIPTION FEES AND PAYMENT TERMS
7.1 Fees
You agree to pay the Subscription Fees specified in your Order Form according to the billing frequency selected (monthly or annually).
7.2 Payment Methods
Payment shall be made by credit card, debit card, direct debit, or other payment methods we make available. By providing payment information, you authorize us to charge the applicable Subscription Fees to your payment method.
7.3 Automatic Renewal and Billing
(a) Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.
(b) You authorize us to charge your payment method automatically for each renewal period.
(c) Renewal charges are processed 1-3 days before the renewal date.
7.4 Fee Changes
(a) We may change Subscription Fees upon 30 days' written notice.
(b) Fee increases will not apply to your current billing period but will take effect upon your next renewal.
(c) If you do not agree to a fee increase, you may cancel your subscription before the renewal date.
7.5 Taxes
All fees are exclusive of VAT and other applicable taxes, duties, or levies. You are responsible for all such taxes except those based on our net income.
7.6 Late Payment
(a) If payment is not received when due, we reserve the right to:
-
Suspend access to the Services
-
Charge interest at 4% above the Bank of England base rate per annum
-
Recover all reasonable collection costs
(b) Suspended accounts will be reactivated upon receipt of payment in full, including any applicable late fees and interest.
7.7 No Refunds
(a) Subscription Fees are non-refundable except as expressly provided in Clause 10.6 (statutory cancellation rights) or where required by law.
(b) No refunds or credits will be issued for:
-
Partial months or years of service
-
Unused features or capacity
-
Voluntary downgrades mid-billing period (changes take effect at next renewal)
-
Cancellations mid-billing period (access continues until period end)
(c) If we terminate your account for breach, you remain liable for all fees through the end of your then-current billing period.
7.8 Disputed Charges
If you dispute any charges, you must notify us in writing within 30 days of the charge. We will investigate and respond within 14 Business Days.
8. INTELLECTUAL PROPERTY RIGHTS
8.1 Our Intellectual Property
(a) All Intellectual Property Rights in the Platform, Services, software, algorithms, models, documentation, branding, and any content we create remain our exclusive property or that of our licensors.
(b) These Terms grant you no rights to our trademarks, service marks, or branding elements except as necessary to use the Services as intended.
(c) You may not use our Intellectual Property for any purpose not expressly authorized in writing.
8.2 License Grant to You
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services during the Subscription Term solely for your internal business purposes.
8.3 Your Data
(a) You retain all Intellectual Property Rights in the data, content, and materials you provide to the Platform ("Your Data").
(b) By using the Services, you grant us a worldwide, non-exclusive, royalty-free license to use, process, copy, store, and transmit Your Data solely to provide the Services and improve our AI models and algorithms.
(c) We may aggregate and anonymize Your Data for analytics, benchmarking, and service improvement purposes. Such anonymized data is our property.
8.4 AI-Generated Content
(a) Content generated by our AI systems based on Your Data and your inputs is jointly owned, subject to the following:
-
You have a license to use AI-generated content for your business purposes
-
We retain the right to use patterns, insights, and learning from interactions to improve our Services
-
Neither party may claim exclusive ownership of generic AI outputs
(b) You acknowledge that AI systems may generate similar or identical outputs for different users given similar inputs, and neither party claims exclusivity over such outputs.
8.5 Feedback and Suggestions
If you provide feedback, suggestions, or ideas for improvement, we may use such feedback without any obligation to you, including for product development, marketing, or any other purpose.
8.6 Prohibited Actions
You shall not:
-
Copy, modify, or create derivative works of the Platform or Services
-
Attempt to extract source code or underlying algorithms
-
Remove, alter, or obscure any proprietary notices
-
Use our Intellectual Property in any way that competes with our business
9. DATA PROTECTION AND PRIVACY
9.1 Data Controller and Processor
(a) For the purposes of Data Protection Laws, you are the Data Controller and we are the Data Processor with respect to any personal data of your clients, employees, or third parties that you process through the Services.
(b) Each party shall comply with its respective obligations under Data Protection Laws.
9.2 Our Processing Obligations
We shall:
-
Process personal data only on your documented instructions
-
Ensure that persons authorized to process personal data have committed to confidentiality
-
Implement appropriate technical and organizational security measures
-
Assist you in responding to data subject requests
-
Notify you without undue delay of any personal data breach
-
Delete or return personal data upon termination, unless retention is required by law
9.3 Your Controller Obligations
You warrant that:
-
You have the legal basis to collect and process all personal data you provide to us
-
You have provided all necessary privacy notices to data subjects
-
You have obtained all necessary consents for us to process personal data as instructed
-
Your instructions comply with Data Protection Laws
-
You will handle all data subject access requests, complaints, and regulatory inquiries
9.4 Data Security
(a) We implement industry-standard security measures, including encryption, access controls, and regular security assessments.
(b) However, no system is completely secure. You acknowledge that you use the Services at your own risk and that we cannot guarantee absolute security.
9.5 Data Location
(a) Your Data may be stored and processed in data centers located within the UK, European Economic Area, or with third-party cloud providers who maintain adequate data protection safeguards.
(b) We will ensure that any international data transfers comply with UK GDPR requirements, including the use of Standard Contractual Clauses where necessary.
9.6 Third-Party Subprocessors
(a) We engage third-party subprocessors (including AI model providers, hosting services, and analytics tools) to provide the Services.
(b) A current list of subprocessors is available on our website. We will provide notice of new subprocessors and you may object on reasonable grounds within 14 days.
9.7 Data Retention
(a) We retain Your Data for as long as necessary to provide the Services and comply with legal obligations.
(b) Upon termination, we will delete or return Your Data within 90 days unless you request earlier deletion or legal retention requirements apply.
9.8 Your Backup Obligation
You are solely responsible for maintaining independent backups of Your Data. We do not guarantee data recovery and are not liable for data loss.
10. TERM, TERMINATION, AND CANCELLATION
10.1 Initial Term
The Agreement commences on the Effective Date and continues for the initial subscription period specified in your Order Form (monthly or annually).
10.2 Automatic Renewal
Unless either party provides written notice of non-renewal at least 30 days before the end of the then-current term, the subscription will automatically renew for successive periods equal to the initial term.
10.3 Cancellation by You
(a) You may cancel your subscription at any time by providing written notice via email or through your account settings.
(b) Cancellation takes effect at the end of your current billing period. You will retain access until that date.
(c) No refunds are provided for the current billing period except as required by law (see Clause 10.6).
(d) You remain responsible for all charges incurred prior to cancellation.
10.4 Termination by Us for Convenience
We may terminate your subscription for any reason with 30 days' written notice. In such case, we will provide a pro-rata refund for any unused portion of prepaid Subscription Fees.
10.5 Termination for Breach
(a) Either party may terminate immediately upon written notice if the other party:
-
Commits a material breach and fails to remedy it within 14 days of written notice
-
Becomes insolvent, enters bankruptcy or administration, or ceases business operations
-
Engages in fraudulent or illegal conduct
(b) We may suspend or terminate your access immediately without notice if:
-
You violate the Acceptable Use provisions (Clause 6.4)
-
Your account poses a security risk to our systems or other users
-
We are required to do so by law or court order
-
Your payment method fails repeatedly
(c) No refunds are provided for terminations due to your breach.
10.6 Statutory Cancellation Rights (Consumer Contracts)
If you are a consumer (not acting for business purposes), you have the right to cancel within 14 days of subscription commencement without providing a reason ("Cooling-Off Period").
(a) To exercise this right, contact us with clear written notice of cancellation.
(b) If you requested that Services begin during the Cooling-Off Period, you must pay for Services provided up to the point of cancellation.
(c) We will refund payments within 14 days of receiving your cancellation notice.
10.7 Effects of Termination
Upon termination or expiration:
-
Your access to the Services will cease immediately or at the end of the current billing period (depending on termination type)
-
All outstanding Subscription Fees become immediately due
-
You must cease all use of our Intellectual Property
-
Clauses that by their nature should survive termination will remain in effect (including Clauses 5, 7.7, 8, 9.7, 11, 12, 14, 15, and 16)
-
We will delete Your Data in accordance with Clause 9.7 unless you request export before termination
10.8 Data Export
You may export Your Data through the Platform at any time during your subscription. Upon termination notice, you have 30 days to complete data export before deletion occurs.
11. INDEMNIFICATION
11.1 Your Indemnification Obligations
You agree to indemnify, defend, and hold harmless BuildFlow AI, its officers, employees, contractors, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from or relating to:
(a) Your breach of these Terms or violation of any law or regulation
(b) Your Data or any content you provide, including claims that such data infringes third-party intellectual property rights or violates privacy rights
(c) Your use or misuse of the Services, including AI-generated communications sent to third parties
(d) Claims by your clients, employees, or third parties arising from your use of the Services
(e) Your failure to obtain necessary consents or provide required notices under Data Protection Laws
(f) Any construction projects, client relationships, contractual disputes, or business operations conducted through or facilitated by the Services
(g) Your violation of industry regulations, licensing requirements, or professional standards
(h) Any negligence, willful misconduct, or fraudulent actions by you or your personnel
11.2 Indemnification Process
(a) We will promptly notify you of any claim subject to indemnification.
(b) You will assume full control and expense of the defense and settlement, provided that you may not settle any claim that admits liability on our behalf or imposes obligations on us without our prior written consent.
(c) We reserve the right to participate in the defense at our own expense.
11.3 Our Limited Indemnification
We will indemnify you against third-party claims that the Services infringe UK intellectual property rights, provided that:
(a) You notify us promptly in writing of the claim
(b) You grant us sole control of the defense and settlement
(c) You reasonably cooperate in the defense
(d) This indemnity does not apply if the infringement arises from:
-
Your modification of the Services
-
Your combination of the Services with third-party products
-
Your continued use after we've notified you to cease due to infringement
-
Use outside the scope permitted by these Terms
(e) Our sole remedy obligation for infringement claims is to: (i) obtain the right for you to continue using the Services; (ii) modify the Services to be non-infringing; or (iii) terminate the Agreement and refund prepaid fees on a pro-rata basis.
12. CONFIDENTIALITY
12.1 Confidential Information
Each party agrees to maintain in confidence all Confidential Information received from the other party and to use such information only for purposes of performing this Agreement.
12.2 Exceptions
Confidential Information does not include information that:
-
Is or becomes publicly available through no breach of this Agreement
-
Was rightfully known prior to disclosure
-
Is independently developed without use of Confidential Information
-
Is rightfully received from a third party without confidentiality obligations
12.3 Permitted Disclosures
Confidential Information may be disclosed:
-
To employees, contractors, or advisors with a need to know who are bound by confidentiality obligations
-
As required by law, court order, or regulatory authority (with prompt notice where legally permitted)
12.4 Duration
Confidentiality obligations survive termination for 3 years, except for trade secrets which remain confidential indefinitely.
13. FORCE MAJEURE
13.1 Suspension of Obligations
Neither party shall be liable for any failure or delay in performing its obligations (other than payment obligations) to the extent caused by a Force Majeure Event.
13.2 Notice and Mitigation
The affected party shall:
-
Promptly notify the other party of the Force Majeure Event
-
Use reasonable efforts to mitigate the effects
-
Resume performance as soon as reasonably practicable
13.3 Extended Force Majeure
If a Force Majeure Event continues for more than 60 consecutive days, either party may terminate the Agreement upon written notice without liability.
14. DISPUTE RESOLUTION
14.1 Informal Resolution
Before initiating formal proceedings, the parties agree to attempt to resolve disputes through good faith negotiations. Either party may initiate this process by sending written notice describing the dispute.
14.2 Mediation
If negotiations fail to resolve the dispute within 30 days, the parties agree to attempt mediation before commencing litigation. The mediation shall be conducted in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure.
14.3 Continuing Obligations
During dispute resolution, both parties shall continue performing their obligations under this Agreement to the extent possible.
15. GENERAL PROVISIONS
15.1 Entire Agreement
This Agreement constitutes the entire agreement between the parties and supersedes all prior agreements, representations, and understandings relating to the subject matter.
15.2 No Waiver
Failure or delay in exercising any right under this Agreement does not constitute a waiver of that right. No waiver shall be effective unless in writing and signed by the waiving party.
15.3 Severability
If any provision of this Agreement is held invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
15.4 Assignment
(a) You may not assign or transfer this Agreement or any rights hereunder without our prior written consent.
(b) We may assign this Agreement in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets upon notice to you.
15.5 Third-Party Rights
This Agreement does not confer any rights on third parties under the Contracts (Rights of Third Parties) Act 1999.
15.6 Relationship of Parties
The parties are independent contractors. This Agreement does not create a partnership, joint venture, agency, or employment relationship.
15.7 Notices
(a) All notices must be in writing and delivered by:
-
Email to the addresses provided during registration
-
Registered post to the addresses on file
-
Hand delivery with written acknowledgment
(b) Notices are deemed received:
-
Email: 24 hours after sending (if no delivery failure notification)
-
Post: 3 Business Days after posting
-
Hand delivery: Upon written acknowledgment
(c) Our notice address is available on our website. You must ensure your contact information is current.
15.8 No Exclusivity
This Agreement is non-exclusive. Both parties remain free to enter into similar agreements with third parties.
15.9 Publicity
We may identify you as a client and use your company name and logo in client lists and marketing materials unless you object in writing.
15.10 Survival
Clauses that by their nature should survive termination will continue in effect, including but not limited to Clauses 5 (Limitation of Liability), 7.7 (No Refunds), 8 (Intellectual Property), 9.7 (Data Retention), 11 (Indemnification), 12 (Confidentiality), 14 (Dispute Resolution), 15 (General Provisions), and 16 (Governing Law).
16. GOVERNING LAW AND JURISDICTION
16.1 Governing Law
This Agreement and any disputes arising out of or in connection with it (including non-contractual disputes) shall be governed by and construed in accordance with the laws of England and Wales.
16.2 Jurisdiction
(a) For business clients: The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with this Agreement.
(b) For consumer clients: You may bring proceedings in either the courts of England and Wales or the courts of your country of residence. We may bring proceedings against you only in the courts of your country of residence.
16.3 Consumer Rights
If you are a consumer, nothing in this Agreement affects your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection legislation.
17. ACCEPTANCE
By subscribing to, accessing, or using BuildFlow AI's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
For questions regarding these Terms, please contact us at:
BuildFlow AI
2 Sutton Road, Witchford
Archie@buildflowai.org.uk
07305563657
Effective Date: 09/12/2025
Last Updated: December 2025
