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Privacy Policy for BuildFlow AI

Effective Date: 01/01/2025
Last Updated: 08/01/2026

Welcome to BuildFlow AI (“we,” “us,” “our”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://www.buildflowai.org.uk/ (the “Site”), interact with our services, or otherwise engage with us.

Please read this Privacy Policy carefully. If you do not agree with the terms below, do not access or use the Site or services.

1. Controller and Contact Information

Data Controller:
BuildFlow AI
Email: Archie@buildflowai.org.uk
Postal Address: 2 Sutton Road, Witchford, CB62HX

For privacy questions, data requests, or complaints, contact our Data Protection Officer at the email above.

2. What Personal Data We Collect

We collect information that you provide directly to us and information collected automatically when you visit our Site.

A. Information You Provide

You may provide personal data when you:

  • Sign up for newsletters, marketing, or account services

  • Submit forms (e.g., contact us, support, demo request)

  • Communicate with us via email or messaging tools

Examples of Data Provided:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Job title

  • Billing and contact address

  • Payment method information (only processed through third-party providers)

B. Automatically Collected Information

When you access the Site, we automatically collect:

  • IP addresses

  • Device and browser details

  • Pages visited and time spent

  • Referrer URLs

  • Cookies and similar tracking data

C. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to personalise content, measure performance, and improve functionality.
You can control cookies through your browser settings; however, disabling cookies may limit Site functionality.

3. Legal Basis for Processing (UK GDPR)

We rely on one or more of the following legal bases to process your personal data:

  • Contractual necessity: to perform services you request

  • Consent: where you have opted in to marketing or tracking

  • Legitimate interests: to operate, secure, and improve the Site

  • Legal obligations: to comply with applicable laws

4. How We Use Your Personal Data

We process personal data for the following purposes:

A. Service Delivery

To provide, operate, and maintain our services, including:

  • Creating and managing accounts

  • Responding to enquiries and support requests

  • Billing, payments, and invoicing

B. Communications

To send:

  • Service updates and notifications

  • Marketing and promotional content (only with consent)

  • Transactional messages related to your relationship with us

C. Site and Service Improvements

To analyse usage trends, diagnose technical issues, and enhance user experience.

D. Security and Compliance

To protect against fraud and abuse and to meet legal obligations.

5. Sharing and Disclosure of Data

We may share your information in the following limited circumstances:

A. Service Providers

We engage third-party service providers to support operations, such as:

  • Hosting and infrastructure

  • Email and marketing platforms

  • Analytics services

  • Payment processors

These processors act on our instructions and are bound by confidentiality obligations.

B. Legal Obligations

We may disclose personal data to comply with law, court orders, or government requests, or to protect rights and safety.

C. Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, personal data may be transferred as part of the transaction.

6. International Data Transfers

Your personal data may be transferred to, processed, or stored in countries outside the UK or EEA.

Where required by law, we will ensure appropriate safeguards for international transfers, such as:

  • UK adequacy regulations

  • Standard contractual clauses approved for international transfers

7. Data Retention

We retain personal data only for as long as necessary for:

  • The purposes for which it was collected

  • Compliance with legal obligations

  • Resolution of disputes and enforcement of agreements

Retention periods vary by category and purpose. If you ask for deletion and it is lawful to do so, we will remove your data subject to retention requirements.

8. Your Rights

Subject to applicable law, you have rights regarding your personal data, including:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of your data

  • Restriction of processing

  • Objection to processing

  • Data portability

  • Withdrawal of consent (where processing is based on consent)

To exercise these rights, contact privacy@buildflowai.org.uk.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/.

9. Marketing Communications

We will only send marketing messages with your prior consent where required by law. You can opt out of marketing at any time through a link in emails or by contacting us.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11. Security Measures

We implement technical and organisational safeguards appropriate to the risk, including:

  • Encryption of data in transit

  • Secure server environments

  • Access controls and authentication

However, no system is completely secure; we cannot guarantee absolute protection.

12. Changes to This Policy

We may update this Privacy Policy. When we do, we will revise the “Last Updated” date and post the new version on the Site. Your continued use after changes signifies your acceptance.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact:

Email: Archie@buildflowai.org.uk
Postal Address: 2 Sutton Road, Witchford, CB62HX

© 2025 BuildFlow AI. All rights reserved.

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