Welcome to BuildFlow AI ("we," "us," "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or engage with our services. Please read this carefully. If you do not agree with the terms below, do not access or use the Site or services.
Data Controller: BuildFlow AI
2 Sutton Road, Witchford, CB6 2HX
Email: archie@buildflowai.org.uk
For privacy questions, data requests, or complaints, contact us at the email above.
You may provide personal data when you sign up for services, submit forms, or communicate with us, including: full name; email address; phone number; company name and job title; billing and contact address; and payment method information (processed through third-party providers only).
When you access the Site, we automatically collect: IP addresses and device/browser details; pages visited and time spent on site; and referrer URLs and cookies.
We use cookies, pixels, and similar tools to personalise content, measure performance, and improve functionality. You can control cookies through your browser settings; however, disabling cookies may limit Site functionality.
We rely on one or more of the following legal bases: Contractual necessity — to perform services you request; Consent — where you have opted in to marketing or tracking; Legitimate interests — to operate, secure, and improve the Site; and Legal obligations — to comply with applicable laws.
To provide, operate, and maintain our services, including creating and managing accounts, responding to enquiries, and billing and invoicing.
To send service updates, notifications, and marketing and promotional content (only with your consent), and transactional messages related to your relationship with us.
To analyse usage trends, diagnose technical issues, and enhance user experience.
To protect against fraud and abuse and to meet legal obligations.
We engage third-party service providers to support operations, such as hosting and infrastructure, email and marketing platforms, analytics services, and payment processors. These processors act on our instructions and are bound by confidentiality obligations.
We may disclose personal data to comply with law, court orders, or government requests, or to protect rights and safety.
In the event of a merger, acquisition, or sale of assets, personal data may be transferred as part of the transaction.
Your personal data may be transferred to, processed, or stored in countries outside the UK or EEA. Where required by law, we will ensure appropriate safeguards including UK adequacy regulations or Standard Contractual Clauses.
We retain personal data only for as long as necessary for the purposes for which it was collected, compliance with legal obligations, and resolution of disputes. If you ask for deletion and it is lawful to do so, we will remove your data subject to applicable retention requirements.
Subject to applicable law, you have rights regarding your personal data including: access to your personal data; correction of inaccurate data; deletion of your data; restriction of processing; objection to processing; data portability; and withdrawal of consent where processing is based on consent.
To exercise these rights, contact archie@buildflowai.org.uk. You also have the right to lodge a complaint with the UK ICO at ico.org.uk.
We will only send marketing messages with your prior consent where required by law. You can opt out of marketing at any time through a link in emails or by contacting us directly.
Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal data.
We implement technical and organisational safeguards appropriate to the risk, including encryption of data in transit, secure server environments, and access controls and authentication. However, no system is completely secure; we cannot guarantee absolute protection.
We may update this Privacy Policy. When we do, we will revise the "Last Updated" date and post the new version on the Site. Your continued use after changes signifies your acceptance.
BuildFlow AI
2 Sutton Road, Witchford, CB6 2HX
Email: archie@buildflowai.org.uk
Phone: 07305 563 657